Airline Account Manager (all genders) for Asia Pacific

Permanent employee, Full-time · Dreieich, Manila, Ho Chi Minh City

Why work at Hahnair?

Great Employer: kununu Top Company (4.4 out of 5 stars) for the third year in a row
Salary Plus: You receive 13 monthly salaries, various allowances (for lunch, savings, pension schemes and childcare) and extra shopping credit. We also offer discounts on brands, events and private trips.
Work Life Balance: The option to combine office with remote work, flexible working hours, 30 vacation days and part-time models are part of the package. We also offer temporary work from abroad and sabbaticals.
Development: We build on your strengths and potential and offer regular development talks, training courses, on the job-training and language courses.
Health: Besides preventive health care programs, we offer ergonomic workplaces with modern hardware and software.
Culture: Being a multicultural team, we value openness, appreciation and respect. Together, we rock our jobs and enjoy spending time at after-work events, team activities and company parties.
Mobility: You may choose to lease an electric car as part of your compensation package and benefit from free charging stations next to our head office.
Relocation: If applicable, we offer support with your visa processes.

The Airline Business team (ALB) is seeking a new colleague as Airline Account Manager (all genders) for the Asia Pacific region. This is a hybrid position, possible in the following locations: Germany, Vietnam, The Philippines.

Your job

You manage accounts for our H1/X1-Air customer products, create statistics, business cases and sales analysis and evaluate resolutions to increase turnover
Engage and become a trusted business partner with assigned airline accounts
Review contracts, ensure commercial and content accuracy with customer
Customer presentations on account analysis, performance and improvements
You plan and coordinate customer implementations on an interdisciplinary level, including fare filing, mapping, scheduling, data & required documentation, and work with different hosting system providers
Coordinate respective customer marketing and communication activities
You take ownership of sales reconciliation, ensuring accuracy and promptly resolving any discrepancies
You proactively address and resolve incoming claims and refund requests related to irregular operations
Alignment with Sales Managers, settlement issues with Business Analysis and collaboration with Team Coordinator
Cross-departmental collaboration and support internal departments with H1X1 product customer related inquiries
Work in collaboration with Head of ALB

Your profile

You have university degree in the fields of Aviation, or Business Administration
You have minimum of 5 years work experience in the aviation or travel industry in a similar position
You have good knowledge of conventional GDS systems (preferably Amadeus)
You work with precision and pay attention to details
You are a strong team player with excellent communication skills
You are highly customer focused with great problem solving skills
You prioritize tasks and manage deadlines to handle multiple accounts
You are proficient with MS Office applications
Business fluent in English and ideally in Mandarin

Curious? Let’s go!

Pavla Schwalb looks forward to receiving your application and will get back to you within the next two weeks with initial feedback. If you have any questions, just give us a call.

Welcome to Connecting the World

Every nine seconds a passenger is boarding a plane using a Hahnair ticket at one of 4,000 airports around the globe. For 25 years, our medium-sized company has been successfully connecting the world: Our unique business is linking 370 partner airlines with travel agencies worldwide. And it’s our people who make it happen. We are travel enthusiasts, aviation nerds, hobby gourmets, dancers, parents, runners and musicians. We come from 44 different countries, and we work from all over the world. Our different backgrounds make us complement each other and drive our global business. It is enthusiasm and great work that we value, rather than titles. And together, we make exciting things happen - for our customers and for ourselves. Be part of a team where everybody makes a difference, where innovative ideas are heard and where you’ll make connections that last.

Hahn Air Lines GmbH An der Trift 65 63303 Dreieich Phone +49-6103-7331-0 www.hahnair.com

Apply for this job

Warum bei Hahnair arbeiten?

Great Employer: kununu Top Company (4.4 out of 5 stars) for the third year in a row
Salary Plus: You receive 13 monthly salaries, various allowances (for lunch, savings, pension schemes and childcare) and extra shopping credit. We also offer discounts on brands, events and private trips.
Work Life Balance: The option to combine office with remote work, flexible working hours, 30 vacation days and part-time models are part of the package. We also offer temporary work from abroad and sabbaticals.
Development: We build on your strengths and potential and offer regular development talks, training courses, on the job-training and language courses.
Health: Besides preventive health care programs, we offer ergonomic workplaces with modern hardware and software.
Culture: Being a multicultural team, we value openness, appreciation and respect. Together, we rock our jobs and enjoy spending time at after-work events, team activities and company parties.
Mobility: You may choose to lease an electric car as part of your compensation package and benefit from free charging stations next to our head office.
Relocation: If applicable, we offer support with your visa processes.

The Airline Business team (ALB) is seeking a new colleague as Airline Account Manager (all genders) for the Asia Pacific region. This is a hybrid position, possible in the following locations: Germany, Vietnam, The Philippines.

Dein Job

You manage accounts for our H1/X1-Air customer products, create statistics, business cases and sales analysis and evaluate resolutions to increase turnover
Engage and become a trusted business partner with assigned airline accounts
Review contracts, ensure commercial and content accuracy with customer
Customer presentations on account analysis, performance and improvements
You plan and coordinate customer implementations on an interdisciplinary level, including fare filing, mapping, scheduling, data & required documentation, and work with different hosting system providers
Coordinate respective customer marketing and communication activities
You take ownership of sales reconciliation, ensuring accuracy and promptly resolving any discrepancies
You proactively address and resolve incoming claims and refund requests related to irregular operations
Alignment with Sales Managers, settlement issues with Business Analysis and collaboration with Team Coordinator
Cross-departmental collaboration and support internal departments with H1X1 product customer related inquiries
Work in collaboration with Head of ALB

Das bringst Du mit

You have university degree in the fields of Aviation, or Business Administration
You have minimum of 5 years work experience in the aviation or travel industry in a similar position
You have good knowledge of conventional GDS systems (preferably Amadeus)
You work with precision and pay attention to details
You are a strong team player with excellent communication skills
You are highly customer focused with great problem solving skills
You prioritize tasks and manage deadlines to handle multiple accounts
You are proficient with MS Office applications
Business fluent in English and ideally in Mandarin

Neugierig geworden? Los geht’s!

Pavla Schwalb looks forward to receiving your application and will get back to you within the next two weeks with initial feedback. If you have any questions, just give us a call.

Wir bringen die Welt näher zusammen

Apply for this job

We are looking forward to hearing from you!

Send us your application in just 2 minutes by filling out the following short form. For any questions or doubts, feel free to send an email to jobs@hahnair.com.