The Airline Business team (ALB) is seeking a new colleague as Airline Account Manager (all genders) for the LATAM region. This is a hybrid position, possible in the following locations: Germany or Uruguay.

• You manage accounts for our H1/X1-Air customer products, create statistics, business cases and sales analysis and evaluate resolutions to increase turnover 
• Engage and become a trusted business partner with assigned airline accounts
• Review contracts, ensure commercial and content accuracy with customer  
• Customer presentations on account analysis, performance and improvements
• You plan and coordinate customer implementations on an interdisciplinary level, including fare filing, mapping, scheduling, data & required documentation, and work with different hosting system providers
• Coordinate respective customer marketing and communication activities 
• You take ownership of sales reconciliation, ensuring accuracy and promptly resolving any discrepancies
• You proactively address and resolve incoming claims and refund requests related to irregular operations 
• Alignment with Sales Managers, settlement issues with Business Analysis and collaboration with Team Coordinator
• Cross-departmental collaboration and support internal departments with H1X1 product customer related inquiries
• Work in collaboration with Head of ALB

• You have university degree in the fields of Aviation, or Business Administration 
• You have minimum of 5 years work experience in the aviation or travel industry in a similar position
• You have good knowledge of conventional GDS systems (preferably Amadeus)
• You work with precision and pay attention to details
• You are a strong team player with excellent communication skills 
• You are highly customer focused with great problem solving skills
• You prioritize tasks and manage deadlines to handle multiple accounts 
• You are proficient with MS Office applications
• Business fluent in English and Spanish, Portuguese is beneficial

• Great Employer: kununu Top Company (4.4 out of 5 stars) for the third year in a row 
• Salary Plus: You receive 13 monthly salaries, various allowances (for lunch, savings, pension schemes and childcare) and extra shopping credit. We also offer discounts on brands, events and private trips. 
• Development: We build on your strengths and potential and offer regular development talks, training courses, on the job-training and language courses. 
• Work Life Balance: The option to combine office with remote work, flexible working hours, 30 vacation days and part-time models are part of the package. We also offer temporary work from abroad and sabbaticals. 
• Culture: Being a multicultural team, we value openness, appreciation and respect. Together, we rock our jobs and enjoy spending time at after-work events, team activities and company parties. 
• Health: Besides preventive health care programs, we offer ergonomic workplaces with modern hardware and software.  

Pavla Schwalb looks forward to receiving your application and will get back to you within the next two weeks with initial feedback. If you have any questions, just give us a call.

Every nine seconds a passenger is boarding a plane using a Hahnair ticket at one of 4,000 airports around the globe. For 25 years, our medium-sized company has been successfully connecting the world: Our unique business is linking 370 partner airlines with travel agencies worldwide. And it’s our people who make it happen. We are travel enthusiasts, aviation nerds, hobby gourmets, dancers, parents, runners and musicians. We come from 44 different countries, and we work from all over the world. Our different backgrounds make us complement each other and drive our global business. It is enthusiasm and great work that we value, rather than titles. And together, we make exciting things happen - for our customers and for ourselves. Be part of a team where everybody makes a difference, where innovative ideas are heard and where you’ll make connections that last.
 
Hahn Air Lines GmbH   An der Trift 65  63303 Dreieich  Phone +49-6103-7331-0  www.hahnair.com