Are you passionate about the travel industry and fluent in English and Spanish? Join our dynamic, multinational service desk team in Montevideo! This role is in full time (11:00- 20:00 shift Monday to Friday*). 
 
As a Service Desk Agent (all genders), you'll be a key player supporting a vast network of travel agencies, passengers, and airlines across 190+ countries, collaborating with colleagues in four global locations. If you thrive in a fast-paced environment, love to learn, and excel at providing world-class customer solutions, this is the opportunity for you!

• Be a global support expert: Provide solution-focused responses and efficiently handle inquiries via email, chat, and live chat in the areas of airline ticketing, tariffs, GDS (Amadeus, Sabre, Galileo, etc.), and reservations.
• Collaborate across borders: Act as a vital link, working closely with internal departments and colleagues worldwide from our Montevideo office to ensure seamless service delivery.
• Drive service excellence: Analyze and resolve complex queries from our diverse international clients, using your critical thinking and problem-solving skills.
• Embrace innovation: Support the development of new product lines and customer services, adapting smoothly to evolving offerings and workflows.
• Continuous growth: Display enthusiasm for learning new things and actively participate in your self-development within the ever-evolving travel industry.
• Team commitment: *Contribute to our 24/7 global support by being flexible to work shifts according to company needs, including rotating weekend duties (once a month). 

• Experienced professional: Minimum 3 years of professional experience in the travel/airline industry, tourism, or a comparable customer-facing service role.
• Technical skills: Solid understanding of GDS systems (Amadeus, Sabre, Galileo, etc.). Knowledge of IATA regulations and tariff calculations is highly beneficial.
• Customer focus: A true team player with excellent customer service skills and clear communication, and strong intercultural awareness.
• Adaptable & Resilient: Ability to work effectively under pressure, maintain accuracy, and embrace change with a positive attitude.
• Driven by learning & Self-managed: You are driven by a desire for continuous learning and self-improvement. As a self-managed professional, you excel at working independently and are proficient in using key platforms like MS Office and CRM to organize and execute your tasks.
• Language Pro: Fluency in spoken and written English and Spanish, knowledge of additional languages (like e.g. Portuguese) is a distinguishing asset! 

• Benefits: 30 vacation days, lunch allowance
• Work-life balance: With flexibility and the possibility to work remotely, we offer ideal conditions for a good work-life balance
• Development: We build on your strengths and potential and offer regular development talks, training courses, on the job-training and language courses
• Culture: Being a multicultural team, we value openness, appreciation and respect. Together, we rock our jobs and enjoy spending time at after-work events, team activities and company parties. 

Pavla Schwalb looks forward to receiving your application and if you have any questions, just give us a call.

Every nine seconds a passenger is boarding a plane using a Hahnair ticket at one of 4,000 airports around the globe. For 25 years, our medium-sized company has been successfully connecting the world: Our unique business is linking 350 partner airlines with travel agencies worldwide. And it’s our people who make it happen. We are travel enthusiasts, aviation nerds, hobby gourmets, dancers, parents, runners and musicians. We come from 44 different countries, and we work from all over the world. Our different backgrounds make us complement each other and drive our global business. It is enthusiasm and great work that we value, rather than titles. And together, we make exciting things happen - for our customers and for ourselves. Be part of a team where everybody makes a difference, where innovative ideas are heard and where you’ll make connections that last. 
 
Hahn Air Lines GmbH   An der Trift 65  63303 Dreieich  Phone +49-6103-7331-0  www.hahnair.com LinkedIn #wearehahnair